KESAVAN NALLALUTHAN, REVATHI GOPAL, V. SETHUPRAKHASH, TANG JING RUI, NORSHAFIZAH BINTI HANAFID S. K. SUBRAMANIAM.
Page No : 1-20
ISSUES AND CHALLENGES IN MALAYSIAN NUFACTURING INDUSTRIES: CONCEPTUAL PAPER
Manufacturing industries mainly converts components through
chemical processes into unique products with the aid of power-driven
machines. Challenges in the manufacturing industry organisation
have become critical due to the advancement of technologies in this
globalisation era. In Malaysia, entrepreneurial orientation,
organisational characteristics, and knowledge management have
impacts on manufacturing organisations. This study reports the
relationship between the factors mentioned above and the
manufacturing industries. Economic growth changed its contributions
from the manufacturing industries sectors in the last two decades and
the significance of manufacturing is manifested by its grant to the
nation’s gross domestic product, foreign trade and job creation.
Several manufacturing industries closed their operations and shifted
to other countries to reduce operating cost and earn more profits. This
situation indicates not a good sign in the nation’s economy. The growth of manufacturing industries depends on the employees and
also the top management or owners. Employees should always
commit themselves to implement flexible manufacturing systems by
technology adoption. This awareness not only essential to help them
in gaining basic educational knowledge, but it will also improve their
productivity performances in manufacturing industries.
BABAYO SULE, MUHAMMAD A. BELLO, IBRAHIM SALIHU ADAMU HARUNA.
Page No : 22-48
THE ROLE OF SMALL ARMS AND LIGHT WEAPONS (SALW) IN EXACERBATING ARMED GROUPS CONFLICTS IN BORNO AND YOBE STATES OF NORTHEAST NIGERIA
Small Arms and Light Weapons (SALW) spread rapidly in the globe
emanating from the unmarked and untraced movements of large firearms
and their contingents through illicit sources. Africa is one of the
destination of SALW in large quantities resulting from the destabilisation
of Libya and conflicts in Somalia, Congo, Nigeria and other African
countries. Sophisticated weapons including revolvers, AK 47, Semiautomatic machine guns, RPGs, hand-made grenades and other similar
weapons fall in the hands of illegal and unauthorised groups. This study
examined the role of SALW in exacerbating armed group conflict in
Nigeria with Borno and Yobe States of Northeast Nigeria as the area of
study. The problem is that since the spread of SALW in Sub-Saharan
Africa, the Boko Haram movement accessed heavy weapons easily,
making their insurgency terrific and devastating. The study utilised primary and secondary sources of data. The primary sources consist of an
in-depth personal interview with some selected informants in the area of
study. The secondary sources are documented materials such as books,
journal articles, newspapers, reports and internet sources. The data
collected were discussed using content analysis. The study discovered
that the Boko Haram insurgency was fueled and escalated when the
SALW found its route and destination in Nigeria through the Libya-MaliNiger way leading to a disastrous cost for both lives and properties in the
area of study in addition to untold humanitarian crises caused by the
conflict. The study recommends among others that the sources of the
weapons should be identified and block to overcome the activities of the
armed group successfully.
BHARGAVI, V.R. , BHAGYA, G B. , USHA DEVI N..
Page No : 49-66
A STUDY ON INTERNAL MANAGEMENT CHALLENGES FACED BY SOCIAL ENTERPRISES
The survey aims to investigate the internal management challenges faced by
Social Enterprises based in Bangalore. This study has identified that the
Social enterprises are facing internal challenges like weak leadership,
inadequate resources and poor marketing skills. These areas need immediate
attention as a part of the quality assurance program in order to achieve
employment generation, poverty eradication, and human empowerment.
Page No : 67-79
UNDERSTANDING EMPLOYEES CHANGE IN BEHAVIOR – BASED ON THE FARMING PROCESS – COMMENTORY
Creating disturbance in a company’s equilibrium, commonly known as
change process, is not only inevitable but also vital for its survival. Amending
a successful change heavily depends on the recipient’s mindset, which
paradoxically has a deep-seated need for stability and an almost instinctive
resistance to change. While leaders are entitled to assess roadmaps and
achieve operational goals for technology implementation, the human barrier
to adoption and diffusion of innovative solutions remains largely
unaddressed, which leads to missed cues to proper mindset for championing
change. Employees’ sustainable change in behavior represents every
company’s chance to succeed its change and transformation. This piece is a
theoretical and personal point of view of how I would approach change in
behavior. I attempted to explain my point of view using the farming analogy,
comparing between crops and innovation, roads and trust, weather changes
and crisis, rain and resources. This piece also states how a farmer thinks and
how an employee should think to face any crisis, making him or her become
more resilient in order not to avoid change but seek it. This article is a detailed
introduction to a future study to be conducted testing several hypotheses
LOO YI CHENG & NORMALA S. GOVINDARAJO.
Page No : 80-109
THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN FOUR- OR FIVE-STARS HOTEL IN KLANG VALLEY
Recently, competition from other hospitable competitors is gradually
intensifying in hospitality industry in Malaysia. It is important for a hotel
operation concentrate on service quality enhancement among their hotels so
the customer will have the higher customer satisfaction and having the
intention to revisit the hotel in long term regardless the external factors that
might lead them to change to other hotels. The main purpose of the research
is to analyze the impact of service quality on customer satisfaction in four or
five-star hotel in Klang Valley. The researcher had conducted convenience
sampling and collected 92 respondents that stayed before at four- or five-stars
hotel in Klang Valley. Self-administered questionnaire comprises of two major
sections was distributed to the respondents in seven and five point Likert scale.
Besides, the researcher uses quantitative research method and deductive
research approach to conduct the whole research. For result analysis, the
researcher uses different techniques to analyze the findings such as
descriptive analysis on demographic information, normality test on
dependent variable, reliability and validity analysis on instrumentation,
correlation and regression analysis. After that, the research found that factors
such as tangibility, assurance and reliability would influence the customer
satisfaction significantly in hotels in Klang Valley. Lastly, this research could
help the tourism industry in Malaysia and the managerial section to learn
more about hotel industry, consumer experience and expectation in Malaysia,
as well as to understand which factors are more important to improve their
LOW SHIN YHING.
Page No : 110-125
DETERMINANTS OF TRAVEL BEHAVIOUR AMONG GENERATION Z IN MALAYSIA
Shipping industry faces several challenges across the globe. The issues are at.
Environmental conditions, technical failures, human errors, and cargo related
factors etc. In order to explore those challenges in Malaysia, a study was conducted
in SeaOffFarer industry. The study followed qualitative case study methodology
to explore and explain the issues. The outcomes of the study provide better insight
into the risk factors pertaining to shipping industry.
REVIEWED BY: BRINDA KALYANI P. R..
Page No : 127-130
BOOK REVIEW: Barry Elliott and Jamie Elliott (2011). Financial Accounting and Reporting (14th. Ed). Pearson, Prentice Hall Financial Times. ISBN: ISBN: 978-0-273-74444-3, 897 pages,
Financial Accounting and Reporting introduces the bibliophiles to understand
Accounting as a practice, a medium of communicating Financial Results of an
organization and a body of knowledge to maintain the books of accounts. Of
late as many books are focusing on echoing the already stated laws of
accounting this book converges on the in-depth computation of accounting
results useful for Management Decision Making. The book supports an
accountant to prepare Financial Statements based on different focus groups. With perfect mastering of the contents of the book an accountant can prepare
the statements for different user groups. It gives a perfect guidance for them.
This book is very promising for several reasons. As we go through the
Employee Benefits chapter of this book, there is a fine blending of IFRS and IAS
where the authors have cited all necessary standards which can maximize the
employee benefits and therefore the pension schemes mentioned are practically
implementable. In the contemporary times we do not find books discussion the
practical application of such standards in accounting.
The beginners can have a look into the study of Profitability by
computation of Ratios and the analysts can have a deep insight of the position
using the same calculation. The chapter is well conscripted and touches the
nook and corner of the analysis.