THE SERVICE QUALITY OF NURSES IN BUILDING OUR SATISFACTION PATIENTS HOSPITAL IN MAKASSAR, INDONESIA
Publication Date : 01/09/2016
The research reviews about the quality of service and the satisfaction of patients in the hospitals of Makassar region of Indonesia. The study followed, qualitative approach with the support of Phenomenology. The results showed the efforts of hospitals to be competieve in the their service to the patients. The source of income for the hospital is either from either directly (out of pocket) or indirectly through health insurance. Without patient’s inflow, hospitals could not survive meeting the operational costs. The hospitals are engaged in varied mechanisms to increase the increasing patient visits in hospitals. They must be able to display and provide better health services to the patients so its effect develop better appreciation and likely to pose patients loyalty. Such loyalty supports the hospital in bringing back the patient to the hospitals with better word of mouth. The ability of hospitals to meet the needs of patients can be measured from the level of satisfaction of the patient. The study thus followed the methodology of phenomenology and explored the issues pertaining to patients flow in selected hospitals of Makassar region of Indonesia.
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