AN EMPIRICAL STUDY OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND JOB

Publication Date : 01/05/2019


Author(s) :

NEETA BHATLA.


Volume/Issue :
Volume 4
,
Issue 2
(05 - 2019)



Abstract :

This paper brings out the relationship between job satisfaction and Organizational Citizenship behavior. The purpose of this paper was to put light and examine whether job satisfaction is an antecedent of organizational citizenship behavior and to its all dimensions or not. The study was being conducted on 30 executives of HDFC Bank, Lucknow. The Job satisfaction was measured on the basis of Extrinsic & Intrinsic factors, being responded by the executives, While OCB was measured on the basis of five dimensions, Altruism, Conscientious, Sportsmanship, Courtesy and Civic virtue. To achieve the objectives, the data was collected with the use of survey method. Data collected was analyzed using the percentage counts and mean, correlation method. The executives were generally found satisfied as well found the presence of organizational citizenship behavior. The job satisfaction only found to be related with dimensions of organizational citizenship behavior. The result showed that job satisfaction is a predictor of OCB.


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